What services does ERRES IBERICA provide?

We offer end-to-end e-commerce fulfillment for the Iberian Peninsula and broader Europe: storage, pick & pack, shipping, Cash on Delivery (COD), and returns management. For brands that prefer to keep their own warehouse, we also provide workflow consulting and matchmaking with trusted logistics and tech partners.

Which countries do you ship to?

We ship to more than 20 European countries directly from our Iberian operations. Through our partner hubs in Italy and Romania, we extend coverage to Central and Eastern Europe under a single onboarding — useful for brands selling cross-border on multiple marketplaces.

Which sales channels and platforms do you integrate with?

We integrate natively with Shopify and WooCommerce, and connect to most major European marketplaces. For custom storefronts or ERPs, we work via API. Send us your documentation and we confirm feasibility within a few working days.

How fast can you onboard a new client?

A typical onboarding takes 7 to 15 working days from contract signing to first shipped orders. Timing depends on integration complexity, SKU count, and stock arrival. We share a clear checklist at the start so you know exactly what is needed from your side.

How is your pricing structured?

Pricing has three transparent components: storage (per pallet, shelf, or bin), order handling (pick & pack, tiered by units per order), and shipping (negotiated courier rates, by weight bracket and destination). Returns follow a separate tiered scale. We send a quote based on your real volumes — no hidden fees and no setup surprises.

Do you offer Cash on Delivery (COD)?

Yes — COD is one of our core services in Spain and Portugal. Pricing is set by weight bracket and includes courier collection and reconciliation. You receive regular payouts on a clear schedule, with a full reconciliation report for every cycle.

How do payouts for COD orders work?

Funds collected by the courier are reconciled and transferred on a scheduled cycle (typically weekly or bi-weekly, depending on volume and country). Each payout is accompanied by a report listing every order, its delivery status, and any uncollected amounts, so your finance team can match it line by line.

How do you handle returns?

Every return is received, inspected, and processed according to the rules you define: restock, hold for review, refurbish, or dispose. Pricing is tiered by return type. You see the status of each returned order in your dashboard, and we can include photo documentation when required.

Can I send stock from outside Spain?

Yes. We regularly receive inbound from EU suppliers and from non-EU origins, working with your forwarder or ours for customs. On arrival, we perform unit-level QC and provide receiving documentation, so any discrepancy with your supplier is caught immediately.

What technology do you use to manage orders?

We operate on Base WMS for real-time inventory and order tracking. Integrations are bi-directional: orders flow in automatically from your store or marketplace, and tracking numbers flow back as soon as parcels are picked up. You always have visibility on stock and shipments.

Is there a minimum volume or long-term lock-in?

We work best with brands shipping a few hundred orders per month or more, but we stay flexible during launch and seasonal phases. Contracts are typically annual with simple exit terms — our model is built on long-term relationships, not lock-ins.

How do I get a quote?

Send us a short brief: monthly order volume, average parcel weight, destination countries, and any special handling (kitting, gift wrap, batch tracking). We reply within 2 working days with an indicative quote and the next steps.